Shipping policy
At Andwi Lakay, we are committed to delivering your authentic Haitian flavors as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Delivery times vary based on your location, but most orders arrive within 3–7 business days after shipping. Please note that delivery times are estimates and may be affected by carrier delays, weather, or high-volume periods.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Incorrect Address
Please make sure your shipping address is correct before completing your order. We are not responsible for packages sent to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or marked as delivered but not received, please contact the shipping carrier first. If you still need help, you may contact us and we will do our best to assist.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours with clear photos so we can resolve the issue.
Contact Us
For any shipping questions, please email us at:
contact@prodwlakaystore.com